SHOPPING INFORMATION

How will I shop in Phingee?

Step 1: Create your Phingee account (or log in if you already have one). Details have been discussed on “How will I create an account?” section of FAQ.

Step 2: Find your desired product(s) from our product categories, from highlighted products on homepage or by searching using our search box.

Step 3: On product page, select the amount by using the ‘+’ & ‘-’ icons or by writing on the amount field. Then click on the “Add to Cart” button. Add as many products as you want by following step 2 and 3.

Step 4: Click on the “Cart icon” located on top right corner of our page (there’ll be a red mark with a number on the cart icon). You’ll be able to see all the products and their amount in the cart. You can edit the amount of any product or remove product(s) from here. When you’re done, click on “Next Step”.

Step 5: Write your shipping address and select delivery method. Then click on “Continue to payment”. Then select your preferred payment method and click on “Confirm Order”.

What Shipping options do you have?

Courier Service: Your product(s) will be delivered by our partner courier service. If you shipping address is within Dhaka city (metro), you’ll get your product(s) in 2-3 working days. Outside Dhaka city, product(s) arrives in 3-5 working days.

Express Delivery: This service ensures that you’ll receive product(s) within 24 hours of placing order and is available only in Dhaka metro. Instead of courier service, we’ll send our own delivery man to your address. The delivery charge is a little bit higher than courier service but it’s worth the extra expense if you’re in urgent need. Moreover, if you place order before 10 am, you’ll receive products on the same day, within 12 hours in most cases.

Do you ship to any place?

We can ship products to any place in Bangladesh where courier service is available.

How much will cost to ship an order?

Shipping costs will vary depending what shipping method you choose. Once you’ve selected your desired shipping method, you’ll be able to see your total shipping cost. Our shipping charge is BDT 60 Tk for Inside Dhaka and  BDT 120 Tk for outside Dhaka all over Bangladesh whare courier service ins available.

PAYMENT INFORMATION

How will I will create Account?

Step 1: On top right corner of our website, there’s a “Log in” icon. Click it and on the next page, click on “Sign Up”. Enter necessary information there.

Step 2: Check your e-mail inbox and click on the account activation link on the mail sent by Phingee. Consider checking spam if you don’t find our mail in your primary inbox.

Step 3: On top right corner of our website, click on the “Log in” icon. Then on the “Sign In” page, enter necessary details.

Opening a Phingee account is mandatory to buy any product from Phingee. This is how you will track your order and how we will contact you if there are any questions or problems with your order. From your account, you can add and edit address.

What payment methods do you accept?

We accept Payment through “bKash” and “Cash on Delivery”. If you choose bKash, you’ve to pay while placing order. And if you choose “Cash on Delivery”, you’ll have to pay after receiving the product(s).

What should I do if I receive a damaged or wrong product?

Customer can raise a claim via Claim call/mail within 3 working days after receiving the product with proper evidence.

I made a mistake on the order place; how can I modify my order?

You cannot edit anything in your cart after placing order. But we can modify your order if you want. For that, contact us through our hotline number (10am – 8pm) or email address. You can also ask for modification when we call you for verification of your order (we verify every order by talking with the customer over phone before packaging). Please note that it’s not possible to modify anything, even by us, if your product has already been shipped (handed over to the courier service).